Medical Disclaimer

1. TOVELU is not medical advice

Everything in TOVELU — your calorie and macronutrient targets, your meals, portions, grocery lists, coaching text, progress figures and milestone messages — is general information for educational and wellness purposes only. It is generated by formula from answers you typed, not by a clinician who has assessed you.

Using TOVELU does not create a doctor–patient, dietitian–client, nurse, pharmacist, therapist or any other professional relationship between you and TOVELU or anyone connected to it. Nobody at TOVELU is your healthcare provider. Never disregard professional medical advice, or delay seeking it, because of something TOVELU showed you.

2. Not a medical device

TOVELU is not a medical device and is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition. It has not been evaluated or approved by the US Food and Drug Administration, by any EU notified body under the Medical Device Regulation, by India's Central Drugs Standard Control Organisation, or by any comparable authority anywhere. Any statement made in the app or on this website about food, nutrition or health is general wellness information and has not been evaluated by any such body.

3. Speak to your doctor first

A ketogenic-style diet is a significant change to how your body gets its energy. Please speak to a doctor, dietitian or pharmacist before starting, and particularly if you:

• have any diagnosed medical condition, including diabetes, heart, liver, kidney, gallbladder, pancreatic or thyroid conditions;
• take any prescription medication at all — several interact with a sharp reduction in carbohydrate;
• are pregnant, breastfeeding, or trying to conceive;
• have a history of disordered eating;
• are underweight, or have recently lost weight without meaning to;
• are over 65, recovering from surgery or illness, or immunocompromised;
• have had bariatric surgery or any procedure affecting digestion;
• are unsure, for any reason at all.

Bring your plan to the appointment. It shows your calorie and macro targets and the foods it uses, which is exactly what a clinician needs to tell you whether it is appropriate for you.

4. Who must not use TOVELU

TOVELU's onboarding survey screens for these and will stop rather than build you a plan. That screening is not a formality — please do not try to work around it. Do not use TOVELU if you:

• are under 18 years old;
• are pregnant or breastfeeding — ketogenic eating is not recommended during this time;
• have Type 1 diabetes — the risk of ketoacidosis makes unsupervised ketogenic eating genuinely dangerous;
• have a rare metabolic disorder affecting fat metabolism, ketone use or the urea cycle (for example a fatty-acid oxidation disorder, pyruvate carboxylase deficiency, porphyria, or a primary carnitine deficiency);
• have pancreatitis, or a history of it;
• have liver disease or liver failure;
• have an active eating disorder;
• are underweight (a body-mass index below 18.5), or your goal weight would take you below it.

If any of these applies to you, please see a doctor rather than an app. This is not a judgement about you or what you are capable of — it is simply not a risk we will take with your health. If your own doctor has recommended a low-carbohydrate approach for you, they can supervise it in a way that software cannot.

5. Conditions and medications that need a doctor's sign-off

For some conditions and medications TOVELU will pause and ask you to confirm you have spoken to your doctor. These are the main reasons why, in plain terms:

• SGLT2 inhibitors (medicines whose names often end in “-gliflozin”): combined with a ketogenic diet these can cause ketoacidosis even when blood sugar reads normal — which means it can happen without the usual warning signs. Your doctor must know before you start.
• Insulin and sulfonylureas: cutting carbohydrate sharply while taking these can drop blood sugar dangerously low. Doses often need adjusting, and only your prescriber can do that.
• Type 2 diabetes medication generally: low-carbohydrate eating often helps, and can change how much medication you need — sometimes quickly. Your doctor should be watching that with you.
• Blood-pressure medication and diuretics: the early water loss on keto can lower blood pressure and shift electrolytes.
• Kidney disease: a higher-protein, higher-fat diet asks more of your kidneys. Your doctor knows how much they can handle.
• Heart disease: keto changes your dietary fat significantly, and your doctor should weigh in on what that means for you.
• Gallbladder problems or gallstones: a higher-fat diet and rapid weight loss can both raise the risk of an episode.
• Anticoagulants, thyroid medication, lithium, antiepileptics and others: some interact with dietary change or with weight loss. Your doctor or pharmacist can check in a minute.

Never start, stop, skip or change the dose of any medication because of anything TOVELU says. Only your prescriber can do that.

This list is not exhaustive, and a screen that lets you through is not a medical clearance — it means only that your answers did not trigger one of our rules.

6. Known risks of ketogenic eating

You should start knowing what can happen. Reported effects include:

• “Keto flu” in the first week or two: headache, fatigue, irritability, brain fog, muscle cramps, poor sleep.
• Dehydration and electrolyte imbalance (sodium, potassium, magnesium), which is behind most of the above.
• Digestive changes: constipation, or less commonly diarrhoea.
• Kidney stones and, in susceptible people, gallstones, particularly with rapid weight loss.
• Changes in blood lipids. LDL cholesterol rises in some people. If you have cardiovascular risk factors, this is a conversation to have with your doctor and to monitor with blood tests.
• Low blood sugar if you take glucose-lowering medication.
• Ketoacidosis — rare but a medical emergency — particularly with Type 1 diabetes or SGLT2 inhibitors.
• Loss of muscle as well as fat, especially in a large or prolonged calorie deficit.
• Changes to menstrual cycles and, for some people, to fertility.
• Nutrient gaps where food variety narrows.
• Bone-density and growth concerns with long-term restriction, which is one reason TOVELU is adults-only.
• Weight regain after stopping, as with any dietary change that is not maintained.
• Psychological effects: tracking food and weight can become preoccupying for some people. See Section 11.

TOVELU applies safety floors to your calorie target and will not build a plan below them, but a floor is not a substitute for medical supervision.

7. Allergies and intolerances — read this

8. Accuracy of automated and AI output

Your plan is generated automatically, the Emergency Meal feature uses a third-party AI model to identify food in a photograph, and the Coach — the chat feature and the short messages on Flow, Pulse and Health — is also a third-party AI model. All of it can be wrong, and AI can be confidently wrong. A model can miss a breading, a glaze, a marinade, an oil or an additive that a photograph does not show. Never use photo identification to decide whether a food is safe for your allergy or your condition.

The Coach is not a doctor, dietitian, therapist or crisis service, and talking to it does not create a professional relationship of any kind. It is told your goals, targets, kitchen contents and the same plain-language health signals already shown to you in the app — it never sees your self-harm or eating-disorder screening answers, and it is not designed or able to respond to a crisis. See Section 11 and Section 12 if you need that instead.

Nutrition figures come from reference data for generic whole foods and are estimates. Real foods vary by variety, cut, season, preparation and brand.

9. No guarantee of results

TOVELU does not promise that you will lose weight, lose a particular amount, lose it in a particular time, keep it off, or experience any health improvement. Results depend on adherence, physiology, genetics, medication, sleep, stress, activity, life circumstances and much else that neither of us controls. Any timeline, projection or example shown in the app or on our website is an illustration produced by arithmetic from your inputs, not a prediction and not a promise.

10. When to stop and get help

Stop using the plan and contact a healthcare professional promptly if you experience: chest pain, shortness of breath, an irregular heartbeat, fainting or near-fainting, confusion, persistent vomiting, severe or worsening abdominal pain, signs of very low blood sugar (shakiness, sweating, confusion), signs of ketoacidosis (deep or laboured breathing, fruity-smelling breath, extreme thirst, nausea and vomiting), severe or unrelenting headache, dark urine or a marked drop in urine output, unexplained rapid weight loss, or any symptom that frightens you.

Also stop and seek advice if you simply feel persistently unwell. Feeling awful is not a required part of this and is not a sign that it is working.

11. If you are struggling — with food, or with anything else

Our onboarding survey asks two separate safety questions: one about disordered eating, and one that screens directly for thoughts of self-harm. If you tell us you are currently having those thoughts, onboarding stops immediately, ahead of every other question, and we show you crisis resources before anything else — not a page about diets. That question exists because a wrong assumption there does more harm than anywhere else in the app, and we would rather ask plainly and be told than guess.

Calorie targets, macro numbers, daily weigh-ins and streaks help some people and hurt others. If tracking is making you anxious, if you are eating less than your plan says because the number feels safer, if you are hiding what you eat, if food is occupying more of your thinking than you want it to, or if you are having thoughts of harming yourself — please pause and talk to someone. That is a strength, not a failure, and it is a better use of your next month than any meal plan. This is a moment for a person, not the Coach — see Section 8.

You can hide weight figures in TOVELU, and you can close your account at any time and be refunded inside the guarantee window. Support organisations that may be able to help:

• United States — National Eating Disorders Association (nationaleatingdisorders.org); ANAD (anad.org); or dial or text 988 for the Suicide & Crisis Lifeline.
• United Kingdom — Beat (beateatingdisorders.org.uk); or call 111; Samaritans on 116 123.
• Australia — Butterfly Foundation (butterfly.org.au); Lifeline on 13 11 14.
• Canada — National Eating Disorder Information Centre (nedic.ca); or dial 988.
• India — Tele-MANAS, the national mental health helpline, on 14416; or Vandrevala Foundation (vandrevalafoundation.com).
• Elsewhere — start with your doctor, or find a local helpline through findahelpline.com.

These are independent organisations. TOVELU is not affiliated with them, receives nothing from them, and cannot vouch for the care they provide — we list them because knowing where to start matters. Please check the current contact details on their own websites.

12. Emergencies

TOVELU is not an emergency service and nobody is monitoring your health. This includes the Coach: it is a chatbot, it does not see a message the moment you send it any more than an email does, and it is not built or able to respond to a crisis. If you think you are having a medical emergency, or you are having thoughts of harming yourself, call your local emergency number, go to the nearest emergency department, or use a resource in Section 11 immediately. Do not message the Coach or email us and wait for a reply.

13. Your acknowledgement

By using TOVELU you confirm that you have read this disclaimer; that you are 18 or over; that you have answered the health questions honestly; that you understand TOVELU is general wellness information and not medical advice; that you accept the risks described in Section 6; that you take responsibility for consulting a healthcare professional about your own circumstances; and that you will stop and seek help if any of Section 10 applies to you.

This disclaimer forms part of our Terms of Service, including the limitations of liability in Sections 19 and 20 of those Terms. It does not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Questions or concerns about the safety of your plan: customer@tovelu.store.