Accessibility Statement

1. Our commitment

TOVELU should be usable by everyone, including people who use screen readers, keyboard navigation, magnification, voice control, or who are affected by motion, colour contrast or small touch targets. Health tools that only work for some bodies are a contradiction, and we treat an accessibility defect as a bug rather than a feature request.

2. Standard we aim for

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. That standard also underpins the European Accessibility Act, EN 301 549, Section 508 in the United States, and the accessibility expectations of the Rights of Persons with Disabilities Act in India. We describe our current status as partially conformant: most of the product meets the standard, and the gaps in Section 4 do not yet.

3. What we have done

• Semantic HTML with proper headings, landmarks and labels, so screen readers can navigate the page structure.
• Full keyboard operation of the survey and the app, with visible focus indicators on every interactive element.
• Touch targets of at least 44 pixels, with choice rows and inputs larger still.
• A reduced-motion setting that honours your operating system's preference and removes animation.
• A dark mode in the app that follows your system theme.
• Colour contrast checked against the AA thresholds, and no use of colour alone to convey meaning.
• Text that reflows without horizontal scrolling from 375 pixels upwards, and that survives browser zoom.
• The option to hide weight figures in the interface, for people for whom seeing them is harmful.

4. Known limitations

We would rather list these than claim we have none:

• Some charts and certificates are drawn as vector graphics whose text alternatives are brief; the underlying numbers are always available as text nearby, but the description could be richer.
• Some flows have not yet been tested end to end with every combination of screen reader and browser.
• The Emergency Meal feature depends on taking a photograph, which is not an equivalent experience for a blind user; the same result can be reached by choosing foods from a list instead.
• The website's marketing pages contain decorative illustration whose alternative text is minimal by design.
• We have not yet obtained an independent accessibility audit.

5. If something is not usable for you

Please tell us — ask@tovelu.store, with the page or screen, what you were trying to do, and the assistive technology you use. We acknowledge within 48 hours, tell you within 10 business days what we can do and when, and prioritise accessibility defects above feature work.

If you cannot complete something because of an accessibility barrier, tell us and we will help you do it another way, including by email, at no extra cost. If a barrier prevents you from using what you paid for, we will refund you regardless of any time limit.

6. How this was assessed

This statement reflects self-assessment: manual keyboard and screen-reader testing, automated checks in the browser, and verification at 375 pixel, tablet and desktop widths. It was last reviewed on the date at the top of this page. An independent audit is planned; when it happens, this page will report what it found.